1. Return Window

You have 30 days from the date of delivery to return eligible items for a refund or exchange.

Items must be unworn, unwashed, and in their original condition with all tags attached.

2. Eligible Items

Most items are eligible for return, except for:

• • Custom or personalized items
• • Items marked as final sale
• • Underwear and intimate apparel
• • Items worn, washed, or damaged by the customer
• • Items without original tags or packaging

3. Return Process

To initiate a return:

1. 1. Contact our customer service team at returns@fromnothing.com
2. 2. Provide your order number and reason for return
3. 3. Receive a return authorization number and return label
4. 4. Package items securely and attach the return label
5. 5. Drop off at the designated shipping location

4. Return Shipping

Defective or Wrong Items: We provide a prepaid return label at no cost to you.

Change of Mind Returns: Customer is responsible for return shipping costs unless the order qualifies for free returns.

We recommend using a trackable shipping service as we are not responsible for lost return packages.

5. Refund Processing

Once we receive and inspect your returned item:

• • Refunds are processed within 5-7 business days
• • Refunds are issued to the original payment method
• • It may take additional time for your bank to process the refund
• • You will receive an email confirmation once the refund is processed

6. Exchanges

We offer exchanges for different sizes or colors of the same item, subject to availability.

Exchange requests must be made within the 30-day return window.

If the new item costs more, you'll be charged the difference. If it costs less, we'll refund the difference.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@fromnothing.com with:

• • Your order number
• • Photos of the damaged or defective item
• • Description of the issue

We will provide a replacement or full refund at no cost to you.

8. International Returns

International customers are responsible for return shipping costs and any customs duties or taxes.

Please contact us before returning international orders to ensure proper processing.

9. Gift Returns

Gift recipients can return items without a receipt. Refunds will be issued as store credit.

To process a refund to the original purchaser, the gift giver must initiate the return.

10. Late or Missing Refunds

If you haven't received your refund after the expected timeframe:

• • Check your bank account or credit card statement
• • Contact your bank or credit card company
• • Contact us at support@fromnothing.com with your order details

11. Contact Information

For questions about returns or refunds, contact us at returns@fromnothing.com or visit our contact page.